Please remember that our services take time -- try to arrive for your appointment 15 minutes prior to the scheduled time. Should you arrive late, your appointment may be shortened or services cut out altogether to allow the therapist to be on time for the next client.
We understand that plans change. Because we set aside the time to serve you, we appreciate and require a 24 hour notice of cancellations and a 72 hour cancellation notice on spa packages (or on two or more combined services) so that we can accommodate other clients. Cancellations of spa packages with less than 72 hours notice will be charged half price. We require a credit card when booking two or more services.
Leaving gratuity is at the complete discretion of our clients. Customary gratuity in day spas is 20% or more of the total cost of the services. Unless noted, gift certificates for treatments and/or packages do not include gratuities.
Parties :: A 50% deposit is required for all parties at the time of booking.
Checks :: Due to inconvenience, returned checks will be subject to a $25 processing fee.
Confidentiality :: We are committed to your privacy. We keep all personal and medical information confidential and well-secured.
Service Guarantee :: We offer a 100% guarantee on all services within the two weeks after they were performed. You may receive a redo appointment at any time within the first two weeks. Our professionals will determine all guarantees.